Chatbot Research Study: To Hold A High Potential For Growth By 2020-2027
The swelling business proposition for chatbots is evident in the inroads that artificial intelligence has made in services sector across numerous sectors. Messaging applications for customer services, such as query resolving with minimal human interaction, have proliferated in the banking and financial services sector. The uptake has also picked up pace over the past few years, given the characteristics of chatbots to combine remarkable reactiveness, scalability, and cost-effectiveness. Chatbots have, among other benefits, have reduced the time it takes to respond to a message and are much faster than a live agent that responds to typically through call centers. Ubiquity of Mobile Devices Key Anchor for Small and Medium Enterprises The swelling consumer proposition of mobile messaging apps for connecting with customers has been fueling the adoption of new technologies. Messaging platforms powered by chatbot have risen in popularity for various customer reach programs....